Rite Vision Return and Refund Policy
No Returns and Refunds
At Rite Vision, we take pride in the quality and craftsmanship of our eyewear products. All sales are final, and we do not accept returns or offer refunds for any products once they have been purchased.
Exceptions
We understand that extenuating circumstances may arise. The following exceptions apply:
– **Defective or Damaged Items**: If you receive a defective or damaged item, please contact us within 7 days of receipt. We will review your case and may offer a replacement or store credit at our discretion.
– **Incorrect Orders**: If you receive an incorrect item, please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you at no additional cost.
How to Request a Replacement
To request a replacement for a defective, damaged, or incorrect item, please follow these steps:
1. Email our customer service team at [insert contact email] with your order number, a description of the issue, and photos of the defective, damaged, or incorrect item.
2. Our team will review your request and respond within 3 business days.
3. If approved, we will provide instructions on how to proceed with the replacement process.
Final Sale Items
All clearance, sale, and promotional items are considered final sale and are not eligible for replacement, return, or refund.
Step-by-Step Guide for Open Parcel Video for Return the Product
1️⃣ Before Opening the Parcel
Place the sealed package on a clean surface.
Ensure the shipping label is clearly visible.
Switch on your camera (phone preferred) and start recording.
2️⃣ Continuous Recording
Do not pause or cut the video.
Show the full package from all sides before opening.
3️⃣ Opening the Parcel
Use scissors/cutter carefully.
Open the outer packaging and inner product box on camera.
4️⃣ Show the Product Clearly
Display the product from all angles.
If there is any damage or missing items, zoom in to show details clearly.
5️⃣ Save and Share
Save the video file.
Send it to us via email/WhatsApp along with your Order ID